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Security

Security and data access.

Assured Contractors controls who sees what with roles and permissions, keeps every contractor's and client's workspace apart, and writes every action to an audit log. This page sets out exactly what it does — and where to ask us for the rest.

  • Role-based permissions
  • Audit log of every action
  • Contractors see only their own workspace
7roles with their own permissions, across client, contractor and platform
24hbefore a session expires; signing out ends it straight away
20 MBupload limit, with a file-type check before a document counts
CSV · PDFexports of lists, the audit log, workers, permits and COSHH

Roles and permissions

Who can do what?

Everyone signs in to a role, and the server checks that role on every action — not just which buttons are shown.

  • Client

    Admin

    Runs your workspace: sites, requirement sets, users and roles, branding, contractors and every review.

  • Client

    Client Assurance Reviewer

    Reviews contractor submissions, documents and workers' cards, and approves or rejects them.

  • Client

    Site Approver

    Approves contractors and workers for a site, and can override a worker's readiness with a reason and an end date.

  • Client

    Auditor (read-only)

    Reads the audit log, reports, contractors, documents, workers and vehicles. Can't change anything.

  • Client

    Gate / Security

    Runs gate mode: searches for a worker, sees their readiness for that site, allows, refuses or refers, and checks people in and out.

  • Contractor

    Company Admin

    Manages the contractor's own workspace: company profile, documents, insurance, workers, cards and vehicles.

  • Res Digital

    Super Admin

    Res Digital's platform administrators, who run and support the service.

  • No account

    Visitors

    Use the site's kiosk link to sign in and out. The kiosk's sign-out list shows first name and initial only.

Separation

How are workspaces kept apart?

  • Contractors see only their own workspacetheir profile, documents, workers and vehicles, and what each client asks of them — never a client's other contractors.
  • Clients see a contractor only once connectedthe contractor joins or adds the client with the client's company code, or gives the client its own contractor code. Until then, the profile is invisible to that client.
  • Each client's decisions stay with that clientreviews, notes, overrides and the audit trail belong to the client's workspace, not to the shared contractor profile.
  • Vehicles are shared read-onlyclients can see a contractor's vehicles and suspend one, but can't edit the contractor's records.
  • Gate staff see what the gate needsthe Gate / Security role sees a worker's readiness for the site, not the rest of the record.

Audit log

What does the audit log record?

Every action, with who did it, when, and what changed. Corrections are new entries, so the history stays intact.

  • Reviews and approvalsdocuments, cards, contractors and workers approved, rejected or requested.
  • Overrides and suspensionsreadiness overrides with their reason and end date, contractors and jobs suspended with a reason.
  • Site decisionspermit changes from request to close, bookings, and every gate decision with its reason.
  • Filters and exportfilter by person, action, record type or severity, search, and export to CSV. The Auditor role reads it without changing anything.

Accounts, documents and data

How are sign-in, uploads and exports handled?

Sign-in and sessions

  • Email address and password for everyone.
  • Passwords need at least 8 characters, with upper and lower case letters and a number, and are stored hashed — never as plain text.
  • Sessions expire after 24 hours. Signing out ends the session on the server.
  • Single sign-on and two-factor authentication aren't available yet.

Documents and uploads

  • Files are stored with access control: only people whose role allows it, in workspaces the document is shared with, can open them.
  • Every upload is checked before it counts: PDF, JPEG, PNG, WebP, HEIC or Word, up to 20 MB. A file that fails is held back with the reason.
  • Documents then wait for a reviewer. Vehicle insurance is accepted automatically once the upload passes its checks.

Exports and branding

  • Lists and the audit log export as CSV.
  • A worker's record, a permit to work and the COSHH register download as PDF.
  • White-label: your logo, colours and product name on the screens your contractors, gate staff and visitors see.

Ask us

What isn't on this page?

Procurement and IT teams usually ask about these. We don't publish the answers here, so ask us directly and we'll reply in writing.

Found a vulnerability?

Use our contact form with the details. We'll acknowledge it within one working day, and we don't take action against researchers who report in good faith.

Where is the data hosted, and by whom?

We don't publish hosting regions or providers on this site.

Ask us about where is the data hosted, and by whom

Which certifications do you hold?

We don't publish certifications such as ISO 27001 or Cyber Essentials here.

Ask us about which certifications do you hold

Backups, recovery and penetration testing

Ask us for the current arrangements and any reports we can share.

Ask us about backups, recovery and penetration testing

Data processing agreement and sub-processors

We'll send the agreement and the current list of providers.

Ask us about data processing agreement and sub-processors

Your supplier security questionnaire

Send it over and we'll complete it.

Ask us about your supplier security questionnaire

Not available yet, so not claimed: single sign-on, two-factor authentication, a public API or webhooks, and live CSCS Smart Check.

See the controls for yourself.

Book a 30-minute demo and we'll walk through roles, the audit log and exports in a workspace like yours.